Our Picks for the Top 10 Traits of Highly Effective Pharmacists

by Tera Tuten on February 11, 2011

Effective pharmacists

Being a pharmacist can make for a rewarding medical career: The pay-to-hours ratio provides an attractive quality of life. And the duties allow for meaningful interactions with patients. So much so that – time-and again – pharmacists are cited as one of the professionals Americans trust the most.

So what makes for a good pharmacist? In the interest of wit and brevity, we’ve narrowed it down to what we feel are the ten most important attributes:

10. Good memory

Though this is the beginning of being an effective pharmacist – not the end – being able to remember drug nomenclature, side effects, and interactions between pills is a sometimes-life-and-death prerequisite for the job.

9. Ability to accurately interpret prescriptions

Though this may sound trite, we all know how legible doctors’ handwriting can be (sorry, it’s still true) so one can see why a patient would be happy to deal with one of the only professions whose training literally includes education on interpreting the phrasing, intent, and – yes – handwriting of prescribing doctors or nurse practitioners. No wonder pharmacists routinely rank among the most trusted professionals in America.

8. Detail-oriented

The last thing a patient wants is someone who gets as mixed-up about their medication as they do themselves. Pharmacists must stay on top of every minute detail of a patient or risk overlooking how an existing condition of medication might have disastrous side-effects with a new drug they are about to begin taking.

7. Is a business person

Especially paramount with retail pharmacists and even more important for those who own their own pharmacy and/or the building in which the pharmacy is located: A good retail pharmacist has an appreciation for the business aspects of the profession.

6. Serves as a front-line educator

A neighbourhood pharmacist may be the only medical professional many people can afford to see. As such, a pharmacist is often an educator on a number of medical fronts, including how to take and stay healthy on medication.

5. Knowledgeable

Pharmacists committed to continuing education to keep abreast of the latest drugs, their benefits, side-effects and interactions, are more likely to be effective in other areas of their jobs as well.

4. Kind

We have this higher up on the list than some of the other items you might have suspected for two reasons: 1) People often see a pharmacist after receiving bad news – to one extent or another – from a doctor and  2) People show up at a pharmacy to receive medication for a medical condition they are battling. A kind demeanor on the part of the pharmacist filling a prescription makes for a much more effective professional involved in the healing process.

3. Patience

Setting out to pick up medication for the first time – not to mention dealing with the insurance company – can ruffle a person’s feathers to the extreme. Effective pharmacists understand this and help both parties by remaining calm and staying patient.

2. Empathy

A similar trait that goes hand-in-hand with patience and kindness: More important – we feel – than either of the other two, an honest sense of empathy can help a pharmacist develop a keener sense of patience and kindness. Gaining a thoughtful understanding of what patients are going through also allows an effective pharmacist to ask the right questions to communicate to patients and clarify their concerns.

1. Humility

Think about your last visit to pick up medication at a pharmacy…Unless you were picking up the drug for the first time, you likely interacted with a cashier, the assistant to the pharmacist, likely everyone but the pharmacist (and you were probably lucky if you even saw the pharmacist.)

Of course, the pharmacist is always there: One of the things that stuns us consistently is the modest, unintimidating air of these modern-day alchemists. Perhaps it’s the washing away of the stress of the doctor’s office at an end point that has some sort of hopeful next-step (i.e. you have a condition but now here’s the help for it.) But either way, we are indebted to all the competent pharmacists out there who have learned that a little humility can be as powerful as the most tried and tested medication.

More in this series:

Do you agree with this list? Were you surprised by any items? What qualities do you think make for the most effective pharmacist? Let us know in the Comments area below…

{ 3 comments… read them below or add one }

Kevin 02.27.11 at 7:21 pm

Pharmacists have the “care giver” trait.

Beverly 03.01.11 at 11:04 am

Great blog. I have to say that I go to my local pharmacy a lot (especially this winter) and most times I do not speak with a pharmacist, usually just the technicians. But on the rare occasion when I need more information regarding a medication, the pharmacist is always willing to assist me. In times when they are so busy, they will take the time to help.

med naukri 03.20.11 at 1:03 pm

Pharmacists are committed professionals who work altruistic.

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