Defining Customer Service for Your Medical Practice


Customer service is something that is always a big priority for those in the retail and service sectors. The healthcare industry should be no exception to this rule. Everyone in the business of medicine is in place to provide help and care to those who need it or seek it, so attention to the level of service provided should be at the forefront of their responsibilities. Many practices, however, miss the mark and their patients suffer. Though you might be the only game in town who accepts a specific insurance, that certainly doesn’t mean that your patients should be made to take what they can get. Here are a few important points about providing great customer service to your patients that can help you to develop the policies you need for a popular, well-loved practice. Continue reading “Defining Customer Service for Your Medical Practice”

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