Customer service and the customer experience is something that is most often associated with retail businesses, but it is also an important part of healthcare, as well. With more and more being spent out of pocket, it is important for patients to feel as if they are valued as a paying customer. Here are five simple ways that you can improve the customer experience in healthcare businesses. Continue reading “5 Simple Ways to Improve Customer Experience in Healthcare”
One of the biggest obstacles facing low and limited individuals and families when it comes to receiving adequate healthcare is transportation to and from medical appointments. It may or may not be surprising to hear that there are no-show rates in some medical facilities as high as 30%, many of those patients citing lack of transportation as the main issue in missing appointments. Not only does this cost the healthcare industry millions upon millions of dollars each year, but it also can create less than ideal outcomes for patients. Continue reading “Uber and Lyft Partnering with Healthcare Providers”
Customer service is something that is always a big priority for those in the retail and service sectors. The healthcare industry should be no exception to this rule. Everyone in the business of medicine is in place to provide help and care to those who need it or seek it, so attention to the level of service provided should be at the forefront of their responsibilities. Many practices, however, miss the mark and their patients suffer. Though you might be the only game in town who accepts a specific insurance, that certainly doesn’t mean that your patients should be made to take what they can get. Here are a few important points about providing great customer service to your patients that can help you to develop the policies you need for a popular, well-loved practice. Continue reading “Defining Customer Service for Your Medical Practice”
In a perfect world, we would all spend our days surrounded by happy patients who never are upset, never complain, and who are always compliant to requests. However, the reality is that nearly every single medical professional will need to deal with a difficult patient at some point, if not on a regular basis. So what are we to do when patients are rude, belligerent, or defiant? Here are some tips to help you handle any situation with grace. Continue reading “Seven Tips for Handling Difficult Patients”
Five years ago, patients were just starting to make use of apps and smartphones to better inform themselves about symptoms, diagnosis, and treatment at home and on-the-fly in clinics, hospitals, or wherever symptoms started to occur.
Ten years ago, patients were first starting to use the Internet en-masse to research their conditions, possible treatments, and even perused physician ratings while shopping around for a doctor.
Fifteen years ago, patients had far less access to medical information – Medical professionals were seen as the primary and sometimes sole source of insight for patients. And treatment for a number of common life-threatening ailments was significantly less advanced.
Here’s a look at the types of patients medical professionals encounter, contrasted with how they’ve changed since the 1990s: Continue reading “5 Types of Patients (and How They’ve Changed in the Last 15 Years)”
Don – a man in his 60s – couldn’t get through the night without waking up with chronic bleeding and extreme pain from a venous ulcer…until his wife researched and made contact with a wound specialist online. Identifying Don’s problem with the help of his wife’s pages of website printouts in-tow, the specialist switched Don’s meds and changed the way pressure was put on the wound. That same day, Don’s pain went away and he began healing rapidly.
Involving patients in the diagnosis process is usually a win-win situation: Tests and observation are critically important but taking-in how a patient actually feels can help medical professionals nail it early-on. Patients know their bodies and lifestyles, and insights into their daily lives are invaluable in diagnosing their ailments. Continue reading “How To Help Your Patient Help You In Your Diagnosis”