Customer service and the customer experience is something that is most often associated with retail businesses, but it is also an important part of healthcare, as well. With more and more being spent out of pocket, it is important for patients to feel as if they are valued as a paying customer. Here are five simple ways that you can improve the customer experience in healthcare businesses. Continue reading “5 Simple Ways to Improve Customer Experience in Healthcare”
Patient satisfaction is important to any practice, and often that satisfaction begins with a clock that starts ticking the moment they walk in the door. Just as your time is important to you, your patients’ time is important to them, and you want to do everything in your power to make them feel as if that time is respected by your practice.
One of the biggest complaints that most of the general public has when visiting any physician is the time spent waiting for their appointment. While there are always emergencies and issues that arise, with some best practices in place, you can reduce wait times and leave the majority of your patients feeling more satisfied with their appointment. Continue reading “Improving Patient Wait Times”
In today’s opinionated, word-of-mouth driven society, patient satisfaction is a very important part of a health care experience. Patients are quick to share their experiences – good and bad – through review channels, social media sites, and simply by talking to their friends and neighbors. Those in the healthcare profession who work directly with patients should be aware of this as they interact and work to strengthen their “soft skills” to help make their care a little more personal. Continue reading “Nursing Soft Skills Are Crucial to Patient Satisfaction”