Customer service and the customer experience is something that is most often associated with retail businesses, but it is also an important part of healthcare, as well. With more and more being spent out of pocket, it is important for patients to feel as if they are valued as a paying customer. Here are five simple ways that you can improve the customer experience in healthcare businesses. Continue reading “5 Simple Ways to Improve Customer Experience in Healthcare”
With the school year ramping up, school-based therapists are experiencing an increased workload. Evaluations and IEP meetings take up a large chunk of time and there are new students to get to know. As you are starting out your year, it’s important to get things off on the right foot with the parents of your students. You’ll need to work as a team in order to attain the best outcome for your students, so it is in everyone’s best interest to foster a good relationship with parents. Here are some simple tips that will help you to connect and work together. Continue reading “Tips to Foster a Good Parent-Therapist Relationship”
Making sure children have the best education possible is a very important job for parents. It can be difficult to weigh all the options and make the right choice for any child, but that responsibility becomes even more challenging when special needs come into play. Parents of children who face obstacles in a traditional classroom setting must find special education schools that offer the best possible educational opportunities while catering to the specific needs of their child.
Here are a few questions you can ask that can help you find the right fit for your child’s needs when choosing special education schools. Continue reading “Special Education Schools – Finding the Right Fit for Your Child’s Needs”
No one wants to feel like nothing more than an ID number on a file or a time-slot in a daily schedule. As a care provider, it is up to you to develop healthy relationships with your patients in order to give them the best quality care possible. Outcomes are often improved when there is a solid, trusting relationship between doctor and patient, so it’s worth your time to work to develop these connections. Here are a few important points to keep in mind as you work with your patients each day. Continue reading “Maintaining Healthy Patient-Provider Relationships”
Many times, the school nurse is the first person to recognize physical and mental health issues in a child. As we are not typically equipped to diagnose and manage illnesses, communicating with teachers, parents, administration, and other caregivers is the best tool in our arsenal for ensuring that students get the care and attention they need. Whether you are working with a student who has a potential health issue or one who is being treated for an existing condition, here are some top tips for keeping the lines of communication open and healthy. Continue reading “Open Communication is a Top Tool for School Nurses”
The art of good communication is critical to patient care. While it can be simple to just assume that everyone understands your thought process and that your instructions or requests make sense, taking the time to be a careful communicator can make the difference between having a good rapport with patients and having a reputation for excellence. Here are some helpful tips that can help you to make communicating with your patients more effective than ever. Continue reading “Communication Tips for Physicians”