Four Ways Patient Engagement Software Can Help Physicians Provide Better Care


Technology has made its way into everyone’s home and business, and there is no exception for the health care industry. With cutting edge technology changing the way that we diagnose patients, the health care industry as a whole is embracing new tech with open arms. Patient engagement software is just one way that physicians and other medical professionals can use technology to improve the level of patient care and make office visits more efficient. Here are four ways that patient engagement software might be able to take your office’s performance to the next level.

Tracking results

As the medical field is outcome-driven, patient engagement software can be helpful in tracking the results of a particular patient over time to easily demonstrate progress made. Using patient engagement software to track medications and dosages, share at-home test results with a physician, to communicate non-urgent changes in symptoms, or report daily readings and results can save a ton of office time that was once used in speaking with these patients on the phone and streamline the process of tracking results of a line of treatment.

Instant access healthcare

When patients have a non-urgent health concern, patient engagement software may allow for physicians to diagnose and treat certain conditions and illnesses without ever having to set foot in the office. These “online care” options can prove to be an affordable and time-saving solution for both physicians and patients.

Patient reminders and follow up

Office staff and nurses may spend hours of their day calling in appointment reminders and checking in with patients who may be past due on a bill. With patient engagement software, all of these reminders can be automated whether by a computer-generated phone call, text, or email. This will allow your office staff to have the time necessary to ensure that records are kept up properly and that the patients physically in the practice are well-cared for and feel like a priority.

Motivating patients

Patients will be more motivated to follow through with the care that they need when sharing information is as easy as opening up their smartphone. Many people do not seek out care or do not follow through with recommended treatments because it seemingly is a disruption to their day. With good patient engagement software, physicians’ offices make many of the tasks for patients web-based so that office visits and even phone calls are kept to a minimum. For the busiest of patients, this can be a lifesaver.

There are many things that patient engagement software can accomplish within a medical practice. Take a look at some of the problem areas that your office has experienced with patient interaction and see if there is software with features that will begin to alleviate some of these issues. Though technology may not be the answer to everything, when it is well-used, it can be a great help to improve the level of patient care and satisfaction.

Patrick Dotts
Contributor Patrick Dotts

Patrick, who’s grown with Soliant over the past 8 years, was promoted to the managing director of the healthcare division in January of 2018. Before that, Patrick was the division director for Soliant’s nursing and allied health division. Patrick has worked very closely with not only hospitals and other healthcare facilities but also the healthcare professionals that make up their workforce. This experience has given Patrick a unique insight into the ins and outs of the medical field, especially regarding its workforce. Before Soliant, he graduated from Bowling Green University and cherishes his free time with his wife, daughter, and son. Make sure to read more of Patrick’s other blogs on nursing and allied health.