In a perfect world, we would all spend our days surrounded by happy patients who never are upset, never complain, and who are always compliant to requests. However, the reality is that nearly every single medical professional will need to deal with a difficult patient at some point, if not on a regular basis. So what are we to do when patients are rude, belligerent, or defiant? Here are some tips to help you handle any situation with grace. [click to continue…]
Five years ago, patients were just starting to make use of apps and smartphones to better inform themselves about symptoms, diagnosis, and treatment at home and on-the-fly in clinics, hospitals, or wherever symptoms started to occur.
Ten years ago, patients were first starting to use the Internet en-masse to research their conditions, possible treatments, and even perused physician ratings while shopping around for a doctor.
Fifteen years ago, patients had far less access to medical information – Medical professionals were seen as the primary and sometimes sole source of insight for patients. And treatment for a number of common life-threatening ailments was significantly less advanced.
Here’s a look at the types of patients medical professionals encounter, contrasted with how they’ve changed since the 1990s: [click to continue…]
Don – a man in his 60s – couldn’t get through the night without waking up with chronic bleeding and extreme pain from a venous ulcer…until his wife researched and made contact with a wound specialist online. Identifying Don’s problem with the help of his wife’s pages of website printouts in-tow, the specialist switched Don’s meds and changed the way pressure was put on the wound. That same day, Don’s pain went away and he began healing rapidly.
Involving patients in the diagnosis process is usually a win-win situation: Tests and observation are critically important but taking-in how a patient actually feels can help medical professionals nail it early-on. Patients know their bodies and lifestyles, and insights into their daily lives are invaluable in diagnosing their ailments. [click to continue…]