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difficult patients

Dealing with Difficult PatientsWorking in healthcare can be an extremely rewarding experience. Patients are often grateful for the treatment and care they receive. But sometimes patients can be difficult, hostile, or even aggressive. Almost everyone who works in the field of healthcare will encounter a difficult patient at least occasionally in their career. In order to handle situations appropriately, it’s important to understand more about why patients become difficult and how they may act. [click to continue…]